On 23 February 2019, the Municipality inaugurated a women-friendly citizen service centre, mobile citizen service centre and Ibrahimkhail road-paving service delivery project. In attendance were the Kunduz Governor, the Head of Provincial Council, the Mayor, Municipal Advisory Board members and other officials and citizens. The municipality received technical and financial support from the United Nations Development Programme through the Local Governance Project Afghanistan (LoGo) totalling US$ 80K
These service-delivery infrastructure elements and projects will ensure access to municipal services such as payment of property tax (safaye), business license, certification of documents, submission of petitions, and information sharing. The provision of services will promote transparency and accountability in municipality. Meanwhile, the mobile citizen service centre will bring municipal services such as information sharing, business licensing, complaint registration, application and petitions as close to citizens as possible.